Legal Terms for Harringay Flowers Online Purchases

Harringay Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Harringay Flowers. These Terms & Conditions set out the agreement between you (the customer) and Harringay Flowers regarding your use of our website and the purchase of our floral products for delivery in Harringay and surrounding areas. Please read these terms carefully before placing an order. By placing an order with us, you agree to be bound by these Terms & Conditions.

Scope and Applicability

These Terms & Conditions apply to all customers of Harringay Flowers who place orders for flower delivery in Harringay and surrounding areas via our online platform. They govern your use of our website and all purchases made through it, ensuring transparency and clarity in all transactions.

Order Process

Orders for flower delivery in Harringay can be placed exclusively through our online ordering system. To place an order, you will need to provide required information such as the recipient's name, delivery address, preferred delivery date, and contact details. Please review all details carefully prior to confirming your order, as errors in delivery information may result in delays or failed deliveries for which we cannot accept responsibility.

Upon completing your order, you will receive an electronic confirmation outlining the details of your purchase. This electronic receipt does not constitute our formal acceptance of your order but acknowledges that we have received your request. Acceptance of your order occurs only when we dispatch the flowers for delivery, at which point a binding contract comes into effect.

Harringay Flowers reserves the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, inaccurate or suspect order details, payment issues, or delivery constraints outside our designated areas.

Product Availability & Substitution

All floral products and arrangements are subject to availability. Due to the seasonal nature and perishability of flowers, specific varieties, colours, or containers may occasionally be unavailable. Harringay Flowers reserves the right to substitute items of equal or greater value and similar appearance and quality, ensuring your order arrives fresh and on time. We endeavour to maintain the integrity and aesthetic of your selected arrangement wherever possible.

Pricing and Payments

All prices for our floral products and delivery services are stated in Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Prices displayed on the website are subject to change without prior notice. The price you pay will be that quoted on the website at the time of placing your order, except where there is an obvious error.

Payment for your online flower delivery order in Harringay must be made in full at the point of purchase using the secure payment methods offered on our website. Accepted forms of payment typically include major credit and debit cards. All payment details are processed securely, and Harringay Flowers does not store your full payment card information after the transaction is complete.

Should a payment fail to process, your order will not be accepted or fulfilled until the issue has been resolved and full payment has been received.

Delivery

Harringay Flowers aims to deliver all orders on your chosen delivery date. Deliveries are available across Harringay and surrounding areas as specified on our website. While we will make every reasonable effort to deliver your flowers on time, there may be circumstances beyond our control (for example, severe weather, traffic, or emergencies) that may result in delay. In such cases, we will contact you promptly to notify you and arrange an alternative solution where possible.

It is your responsibility to ensure that the delivery address provided is accurate and that someone is available to accept the order at the designated time. If no one is present at the address when delivery is attempted, our delivery personnel will, at their discretion, leave the flowers with a neighbour or in a safe place, or a delivery card will be left with instructions for rearrangement. Please note that additional charges may apply for repeated delivery attempts or alternative delivery arrangements.

Cancellations

If you wish to cancel your order for flower delivery in Harringay, please inform us as soon as possible. Cancellations are only accepted if made at least 24 hours before the scheduled delivery date. To cancel an order within this timeframe, follow the instructions provided in your order confirmation or via your online account.

Once your order has been prepared, dispatched, or delivered, cancellations are not possible, and you will be charged the full amount of the order. Due to the perishable nature of flowers, refunds or replacements for delivered products will only be offered in cases where the products are found to be faulty or do not match your order description, subject to assessment by our team.

Returns and Refunds

Harringay Flowers is committed to delivering fresh, high-quality flowers to every customer. If you believe that your order is incorrect, damaged, or does not meet our quality standards, please notify us promptly upon receipt—ideally within 24 hours. We may require photographic evidence to support your claim and assess the best way to resolve the issue, which may include a full or partial refund or a replacement arrangement at our discretion.

Refunds, where offered, will be processed to the original payment method within 7-10 business days following the confirmation of your eligibility for a refund. Please note that, given the perishable nature of our products, we are unable to accept returns of fresh flowers once delivered, except in circumstances where the product is defective or does not match the order placed.

User Accounts

You may choose to register for an online account with Harringay Flowers to track orders, save delivery addresses, or benefit from special promotions. You are responsible for maintaining the confidentiality of your account information and all activities conducted under your account. Please notify us immediately of any unauthorised use of your account or other breaches of security.

Liability

To the extent permitted by law, Harringay Flowers excludes all warranties, express or implied, in connection with the sale of our products and your use of our website. We are not liable for any indirect or consequential loss or damage arising out of the use of, or inability to use, our website or products, or any loss arising from non-delivery or late delivery due to circumstances beyond our control (such as natural disasters, traffic disruption, or third-party courier failures).

Harringay Flowers' total liability for any claim arising under these Terms & Conditions shall not exceed the value of the order paid by you. Nothing in these terms shall limit our liability for personal injury or death caused by our negligence, nor for fraud or any other liability that cannot be excluded under English law.

Personal Data & Privacy

We are committed to protecting your privacy. Your personal data, provided during the order process, will be used solely for fulfilling your order, arranging delivery, and managing your account. Please refer to our separate Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Intellectual Property

The content of the Harringay Flowers website, including images, product descriptions, text, and graphics, remains the property of Harringay Flowers or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute our content without explicit written permission.

Amendments to These Terms

Harringay Flowers reserves the right to revise and update these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review the current version of these terms each time you place an order. Continuing to use our website and services after such updates will indicate your acceptance of the new Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts made under them for online flower delivery in Harringay and the surrounding areas, shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable, that provision will be deemed severed from the terms, and the remainder will continue in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of such right or provision. These Terms & Conditions constitute the entire agreement between Harringay Flowers and you, superseding any prior agreements or understandings, whether written or oral.

Customer Service and Queries

Should you have any questions or concerns regarding your flower delivery order in Harringay or these Terms & Conditions, please refer to the customer service information provided on our website. Our team is always keen to assist you in ensuring a smooth and pleasant experience with Harringay Flowers.

Note: These Terms & Conditions apply to all customers placing flower delivery orders online for Harringay and surrounding areas.