Returns, Refunds & Complaints Policy for Harringay Flowers

Our Fresh Flowers Guarantee in Harringay

At Harringay Flowers, we take great pride in being your trusted local florist, delivering beautiful, fresh flowers to homes and businesses throughout Harringay. Our commitment is to ensure every bouquet and arrangement arrives at its freshest and brightest, reflecting our promise of outstanding quality and personal service. Every order is backed by our Fresh Flowers Guarantee: if your flowers don’t meet our high standards of freshness, we’ll make it right.

Damaged-on-Arrival Policy

We take extra steps to ensure each floral arrangement is expertly packed for safe transit. However, if your flowers arrive damaged or in poor condition, please notify us on the day of delivery or within 24 hours. To help us address your concern swiftly, please take a clear photograph of the flowers as they arrived. Once we confirm the issue, we will offer you a choice of a replacement bouquet delivered at the earliest convenience, or a full refund, according to your preference.

Freshness Window

Our flowers are sourced daily from premium growers, and your satisfaction is our top priority. As a rule, when cared for using our recommended guidance, our flowers should stay fresh for at least 5 days from the delivery date. If your flowers begin to wilt or show signs of poor freshness within this period, despite following our care instructions, please contact us immediately with a description and photograph of the bouquet. This way, we can assess the situation and offer an appropriate resolution.

Refund and Replacement Options

We stand firmly behind the quality and freshness of our floral arrangements. If your bouquet does not meet your expectations, or you discover any issues within our guaranteed freshness window, you have the option of a full refund or a replacement arrangement, whichever suits you best. Our team will guide you through every step of the process and ensure your request is handled smoothly and quickly.

Complaints Process

Your happiness is at the heart of what we do. Should you wish to make a complaint – whether about the condition of your flowers, the delivery experience, or our customer service – please reach out to us with full details of your concern. We kindly request that you provide your order number and any supporting information or photographs. Our team will investigate your complaint thoroughly, aiming to respond within two working days. We always strive to resolve complaints in a friendly, fair, and transparent manner.

Our Commitment as a Local Florist

As a dedicated Harringay florist, we have built our reputation on reliability and quality service. Households and businesses throughout Harringay trust us for fresh flowers, timely deliveries, and thoughtful customer care. When you choose Harringay Flowers, you’re supporting a local business that puts community and customer satisfaction first.

Contact & Further Support

If you have any questions about returns, refunds, or wish to discuss an order, please get in touch with our friendly team. Our commitment is to ensure every Harringay Flowers experience is delightful and worry-free – from your initial order to our aftercare service.